If you are going to spend hundreds or even thousands of dollars on an over-the-counter hearing aid, make sure you are buying a product that will provide a sustainable long-term solution to your hearing loss needs. Take a few minutes to look at these specifications beyond the obvious, like sound quality.
What size and style is best for you? Most hearing aids on the market are classified as either behind-the-ear (BTE) or behind-the-ear (ITE). BTE hearing aids are what you probably think of when you think of a hearing aid: they consist of a plastic case that houses the electronics, a thin cable that runs over your ear and into your ear canal, and a small speaker called a “receiver” that amplifies the sounds around you and sends them to your ear. In contrast, ITE models are self-contained units that look like standard wireless earbuds. Behind-the-ear hearing aids are popular for their discreet appearance, and they’re easier to put on and take off than behind-the-ear hearing aids. Still, modern BTE hearing aids are significantly smaller than their “old” counterparts. Ultimately, it comes down to choosing what fits you most comfortably.
Is it a replaceable or rechargeable battery? Like wireless earbuds, most OTC hearing aids come equipped with a rechargeable battery and (usually) a portable charging case for easy transport. Factoring in the case’s battery life, most OTC models last about a week before needing to be plugged in. Without a case, rechargeable hearing aids have a battery life of 10-24 hours on a single charge (although a few hours less if streaming via Bluetooth). Replaceable batteries, like those found in the Sony CRE-C10, can last over 70 hours before they die. That sounds great, but it requires carrying extra batteries and wrestling with tiny cells, which can be difficult for those with dexterity issues.
Are you comfortable making adjustments? Prescription hearing aids are fitted in an office by a licensed hearing care professional, while over-the-counter hearing aids are self-fitted. In most cases, over-the-counter hearing aid users are expected to be able to adjust the hearing aids to fit their ears, usually with the help of a smartphone app. While being able to adjust them on the spot is certainly convenient, receiving personalized care can be costly.
What is the company’s customer support like? It would be nice if all hearing aid manufacturers offered quality support. Unfortunately, OTC hearing aid companies are just that: companies. There is no “standard” for customer service in the industry. Companies like Jabra offer comprehensive support to patients, but other brands can leave you on your own.
Is there a test run? If you’re not satisfied with your hearing aids, you’ll want to have the option to return them without having to write off the money as a sunk cost. Most states require manufacturers to offer patients a minimum trial period, but it’s a good idea to play it safe by researching this information before you buy.
What about the warranty? Just as important as a reasonable trial period is the inclusion of a comprehensive manufacturer’s warranty. Most brands guarantee against manufacturing defects for up to a year, but the longer the warranty, the better the deal. Whatever OTC hearing aid you buy, make sure the warranty covers loss, damage, and wear and tear.
