As companies rapidly expand their applications, platforms, and infrastructure, it is becoming more and more difficult to meet technology trends, best practices, and programming standards. Companies usually provide various knowledge resources such as user guides, technical Wiki, code resheat, and specialized tools to developers, engineers and architects. However, as time passes, these resources are often siloized in the silo of individual teams and tissues, making it difficult for employees to easily access related information with more wider organizations. 。 The lack of knowledge sharing may have missed the opportunity to use duplicate effort, decrease productivity, and use institutional expertise.
Imagine you are a developer in charge of troubleshooting the complex problem of your company’s cloud infrastructure. I scrutinize the old -fashioned user guide and scattered conversations, but I can’t find the correct answer. While the project is delayed, it’s hard to connect the necessary information, so it’s a few minutes, sometimes a few days.
To deal with these issues, the Mulesoft team integrated Amazon Q Apps, a function in Amazon Q Business, and directly integrates into Cloud Central Portal, an assistant service equipped with AI. -I created recommendations for more than 100 engineer teams. Amazon Q Apps is designed to use Amazon Q Business to use the internal data, documents, and systems of the company to provide users to support users. By tapping these abundant information sources, you can answer questions, summarize key points, generate custom content, and create an Amazon Q app that can safely complete specific tasks. 。 。 Before the Amazon Q app, Mulesoft used Slack, Amazon Lex V2, and Amazon Kendra chatbots. Chatbot solutions did not meet the needs of engineering and development teams, so they were promoted to exploring the Amazon Q app.
In this post, the Amazon Q app shows ways to maximize the value of existing knowledge resources and improve productivity among various teams. The generated AI Assistant shares certain examples of how to enable surface -related information, distill complex topics, generate custom content, and execute workflows.
In addition to prove the power of the Amazon Q app, we will use the abundant features of the Amazon Q application to provide quick engineering and system prompts that reflect the actual use case. For example, consider a troubleshooting scenario for network connection. Considering Persona and its specific business line, you can derive the best tone and language to provide a narrowed -targeted practical response. This level of personalization is the key to providing optimized customer experiences and building trust.
Improve production with the Amazon Q app
Amazon Q Apps is a function in Amazon Q Business and supports the creation of lightweight and dedicated applications within Amazon Q Business. These apps create applications using their own words according to specific requirements, or convert conversations with Amazon Q business assistants into prompts so that they can be used to generate applications. , You can create it in some ways.
With the Amazon Q app, you can build, share, customize the application of enterprise data, rationalize tasks, and increase personal and team productivity. You can also publish applications in the library managed by the administrator and share it with your colleagues. The Amazon Q App inherits Amazon Q Business user permissions, access controls, and Enterprise Guardrails to safely share and comply with data governance policies.
The Amazon Q app can only be used by users using Pro Subscription. If you have a Lite subscription, you cannot display or use the Amazon Q app.
Mulesoft’s use case on the Amazon Q app
The team needed a more personalized approach to the Amazon Q business. When the Amazon Q app was announced, the team determined that the team could solve immediate needs. Their Cloud Central Portal is already a personalized experience of users. Mulesoft has completed the concept of concept that integrates the Amazon Q app over the entire Cloud Central Portal. Cloud central (see the next screenshot) is to visualize and understand the status of the managers and team members in personalized cloud assets, cost metrics, and applications or infrastructure. It works as a single glass pane.
Figure 1: Salesforce Mulesoft Cloud Center Portal
The Mulesoft Support Team was looking for ways to support the distribution of traffic transforming latency when new customers were deployed in the production environment. The Mulesoft team discovered that the Amazon Q app provides a possibility of a network layout of virtual private cloud (VPC) and helps to provide normally guidance on the latency troubleshooting method of the VPC network. did. In this post, we will consider a similar network ray tension youth case.
Overview of solutions
This post focuses on creating Amazon Q applications from Amazon Q Business Chat and Amazon Q Apps Creator.
- Amazon Q business chat -Asmazon Q Business Chat Assistant You can use the Amazon Q App icon to generate a prompt that can be used to create applications. This feature summarizes the Amazon Q Business Chat conversation and creates a prompt that can be reviewed and edited before generating applications.
- Created by Amazon Q app -The Amazon Q Apps Creator allows you to generate applications by explaining the type of application to build using your own words. The Amazon Q app generates an application for customers based on the provided prompt.
Prerequisite
Make sure you have an AWS account. If not, you can sign up. Before deploying the Amazon Q app, see the Prerequisites of the Amazon Q app for the completion procedure. For more information, see the start of Amazonq Business.
Create applications using Amazon Q Business Chat
From Amazon Q Chat conversation, you can select Amazon Q App icon to generate an application prompt and create an Amazon Q application. The icon can be used on the left conversation pane, the Amazon Q assistant chat in the upper right corner, or in the prompt drop -down menu.
Let’s find out how to create applications using Amazon Q chat assistant conversations.
- Start by asking the Amazon Q Business Assistant for questions related to the data provided by the Amazon Q Business application.
In this example, we will ask about the procedure for trouble shooting network delays.
- After the conversation is over, select the Amazon Q app icon with the Conversion Pane or APPER-Right Corner to launch the Amazon Q app creator.
- Check the prompts generated from the conversation and update the prompt according to the purpose of the application as needed.
- Select (generate) to create an application.
- To test the application, enter under the user input, “You cannot reach the EC2 host via port 22” and select Run.
- Check the generated text output and confirm that the trouble shooting procedure looks correct.
- To share all the libraries and apps, select a public.
The Amazon Q Apps Library displays all the published applications shared by your teammates. Only users who can access the Amazon Q Business application can display public applications.
- In connection with teams, personas, or categories, you can select a label where the application resides.
Create applications using Amazon Q Apps Creator
By explaining the tasks for creating the application, you can start building an Amazon Q application on Amazon Q Apps Creator. Complete the following steps:
- Select an app in the navigation pane.
- Enter a prompt or use a sample prompt.
In this post, enter a “prompt for creating an application that creates an app that is full of insights for users to troubleshoot AWS services.” In order to operate in the opposite direction in the solution, you need an input like a use case. Based on these inputs, the app generates an adjusted response to solve the AWS service use case, fixes the link and provides content links. “
- Select (generate) to create an application.
The Amazon Q application was created in an additional resource section translated from the AWS use case, trouble shooting procedure, and prompted.
- To test the application, enter under the user input of “AWS tools for managing many AWS accounts and using consolidated requests” and selecting execution.
The troubleshooting step section is emphasized using AWS tissue and provides a walk -through. The additional resource section provides detailed information about the use case while quoting AWS customer reference.
- Select shared, publish the application, and select an appropriate label.
result
Mulesoft offers a representative example of the transformational impact of the Amazon Q app. With this solution, Mulesoft has achieved a 50 % reduction in team inquiries. From 100 to only 50. These inquiries have expanded a wide area, from basic AWS service information to complex networking troubleshooting, and Amazon Elastic Block Store (Amazon EBS). Migration from GP2 to GP3.
Price setting
Amazon Q Business offers a subscription option to customize access. See Amazon Q Business Pricing for more information.
Conclusion
Amazon Q Business has now maximized the value of knowledge resources to companies by democratizing the powerful conversation type AI functions. Through the Amazon Q app, the organization can create a dedicated application using internal data and systems, unlock new solutions, and accelerate innovation.
The Mulesoft team has demonstrated this by integrating the Amazon Q app into a cloud central portal, strengthening user experience, rationalizing collaboration, and optimizing the cloud in frustration while maintaining robust security and data governance. 。
Amazon Q Apps provides flexible AI application development using natural languages ​​so that organizations can build and secure custom applications tailored to their own needs. With this approach, the team can enhance innovation, productivity and knowledge sharing throughout the employment function.
By utilizing Amazon Q Business, companies can find answers, build applications, and use their own enterprise data and conversational AI functions to promote productivity.
To learn about other Amazon Q Business customers, see the Amazon Q developer customers.
*Note The Amazon Q app can be used only by users using Pro Subscription. If you have a Lite subscription, you cannot display or use the Amazon Q app.
About the author
Rueben Jimenez AWS SR Solutions Architect. Design and implemented complex data analysis, machine learning, generated AI, cloud infrastructure solutions.
Tiffany Meyers AWS product manager of Amazon Q application. Start of AI solutions for business users.
Summer Peter Syl It is a strategic account (SAR) of the AWS Salesforce team, leading the creation AI (Genai) enablment.
